Turnabout is not your average retailer, we work in an ever-changing world of creativity & growth. We pride ourselves on providing an exceptional customer experience.

Gain a world-class knowledge of the fashion industry through exposure to hundreds of global brands contemporary to the best in designer.

Get training in every aspect of our business from sales to merchandising to buying, the learning never stops.

Build lasting relationships and meet interesting new people every day

Long-term full-time opportunity with an extended benefits plan, RRSP matching, incentives, and a commission program.


Turnabout is Western Canada's leader in luxury resale. We’re seeking customer-focused fashionistas to join our team.

 

Apply for Buyer-In-Training, Sales Associate, or email Giada at giada@turnabout.com

Current Openings

RETAIL CONSIGNMENT BUYER IN TRAINING

We are seeking a dedicated and passionate Resale Buyer that has a love for fashion and understands the importance of customer service. This is an opportunity to work with designer label from Lululemon, Aritzia to Chanel. We believe that our greatest assets are in the people working in our stores. If you have a style and flair for fashion, an energetic personality and want to be part of a fun and dynamic team with career opportunities and new challenges:

Turnabout is the place for you!

If you:

  • Have a passion for fashion/brands/trends
  • Have the ability to research information online about brands and prices
  • Willing to continually educate yourself upcoming fashion trends
  • Have excellent typing and computer skills
  • Are comfortable making conversation and building client relationships
  • Are detail oriented
  • Are an exceptional negotiation skills
  • Are a social media savvy and embrace new technology
  • Can multitask between sales floor/consignment area
  • Able to stand for long periods
  • Capable of lifting 10 kg

 

What you’ll do:

  • Required to sell and excel on the sale floor before you begin your training as a Resale Buyer
  • Spending time on the sales floor learning Labels, pricing and what our customers love to shop for.
  • Start with Data Entry
  • Assist the Resale Buyer in any way necessary
  • Learn the responsibilities for the day-to-day overseeing and coordination of our inventory and consignment buying.
  • Consistently learn and share product knowledge with sales associates
  • Consistently promote Turnabout and our services to ensure we have the best stock possible
  • Welcoming consignors, answering questions and addressing their expectations
  • Pre-sorting, typing and processing drop-offs
  • Assist the Resale Buyer with markdowns as necessary
  • Manage many tasks at once with speed and accuracy

 

Qualifications:

  • Leadership and organizational abilities
  • Strong operational skills
  • Interpersonal and communication skills
  • Problem-solving attitude
  • Flexibility to work in shifts
  • Have a strong knowledge of retail management software
  • Post secondary education in business and/ or fashion is encouraged
  • Knowledge of consignment industry a definite asset

 

What we offer:

  • Ongoing professional development
  • Competitive Salary
  • Extended Benefits Package
  • RRSP matching Program
  • Generous incentives (performance-based)
  • Ongoing fashion education

 

Job Types:

  • Full-time, Permanent

 

Salary:

  • $17.00-$20.00 per hour

 

Benefits:

  • Extended health care
  • RRSP match

    Schedule:
  • 8 hour shift

    Experience:
  • Sales: 1 year (preferred)
  • Customer service: 1 year (preferred)

    Work remotely:
  • No

 

Apply on Indeed.com or Email Giada at giada@turnabout.com

RETAIL SALES ASSOCIATE

Turnabout’s 43 years of success are thanks to a focus on constant innovation and community. We advocate for buying and reselling quality label clothing and accessories which retain their value and believe that this is an important component of a more sustainable lifestyle.

We are seeking a result-driven retail Sales Associate to be responsible for all sales job duties, from generating leads to closing sales, that has a love for fashion and understands the importance of customer service. We believe that our greatest assets are in the people working in our stores. If you have a style and flair for fashion, an energetic personality and want to be part of a fun and dynamic team with career opportunities and new challenges:
Turnabout is the place for you!

If you:

  • Have a warm, friendly demeanor and you enjoy relationship-building… and sales!
  • Natural talent for styling and a love for luxury brands
  • Understand the importance of customer satisfaction
  • Are flexible, reliable and are able to work within retail store hours (including at least one weekend day)
  • Proficient computer knowledge (preferably POS systems)
  • Able to multitask
  • Strive to build lasting customer relationships
  • Are physically able to stand for long periods of time with some lifting involved


What you’ll do:

  • Serves customers by helping them select products.
  • Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
  • Greets and receives customers in a welcoming manner.
  • Responds to customers questions.
  • Directs customers by escorting them to racks and counters.
  • Provides outstanding customer service.
  • Documents sales by creating or updating customer profile records.
  • Process POS (point of sale) purchases
  • Handle returns of merchandise
  • Team up with co-workers to ensure proper customer service
  • Assists with inventory, including receiving and stocking merchandise.
  • Keep clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
  • “Go the extra mile” to drive sales
  • Maintain in-stock and presentable condition assigned areas
  • Remain knowledgeable on products offered and discuss available options


Qualifications:

  • Proven work experience as a Retail Sales Associate, Sales Representative or similar role
  • Basic understanding of sales principles and customer service practices
  • Proficient in English
  • Hands-on experience with POS transactions
  • Familiarity with inventory procedures
  • Solid communication and interpersonal skills
  • A friendly and energetic personality with customer service focus
  • Availability to work flexible shifts


What we offer:

  • Ongoing professional development
  • Competitive Salary
  • Extended Benefits Package (full time employees)
  • RRSP matching Program (full time employees)
  • Ongoing fashion education

 

Job Types:

  • Full-time, Part-time, Permanent

 

Salary:

  • $15.20-$17.00 per hour

 

Benefits:

  • Dental care
  • Extended health care
  • RRSP match

 

Schedule:

  • 8 hour shift

 

Experience:

  • Sales: 1 year (preferred)
  • Customer service: 1 year (preferred)

 

Work remotely:

  • No

 

 

Apply on Indeed.com or Email Giada at giada@turnabout.com

If you are looking to:

  • Sell our product and our service by providing excellent customer service.
  • Have fun with customer experience and interaction.
  • Build strong customer relationships with new and existing clientele.
  • Learn all about contemporary high-end labels and their value.
  • Work in a fast-paced, ever-changing environment.
  • Be part of a growing industry with career advancement opportunities.
  • Work for a company where you are recognized and rewarded for your achievements.

 

We Offer:

  • Competitive Salary to be negotiated based on experience.
  • Generous Incentives and accelerated pay schedules for excellent performance.
  • Flexible retail hours without late nights.
  • Extended medical plan (full-time employees).
  • RRSP matching program.
  • We train in all aspects of our business. Learn the Turnabout retail store systems, as well as the consignment and buying process. We offer job positions and opportunities to advance based on your strengths and abilities. Our goal is to help you excel in your career with Turnabout.

 

1) RETAIL STORE MANAGER POSITION

If you:

  • Have a warm and friendly personality with strong communication skills
  • Lead by example by working side by side with your team
  • Have great time management and organizational skills
  • Have excellent coaching and development team development skills
  • Understand the importance of customer satisfaction.
  • Are flexible and able to work within retail store hours (including at least one weekend day)
  • Have strong computer knowledge (including POS systems).
  • Are physically able to stand for long periods of time with some lifting involved. Working in resale is a physically demanding job.
  • Are motivated to acquire in-depth brand knowledge.

Competitive Salary to be negotiated based on experience.

 

2) FULL AND PART-TIME ASSOCIATE POSITION

If you:

  • Have a warm and friendly personality with an interest in relationship building.
  • Enjoy interacting with people and understand the importance of customer satisfaction.
  • Are reliable and able to organize work efficiently.
  • Are flexible and able to work within retail store hours (including at least one weekend day)
  • Have moderate computer knowledge (preferably POS systems).
  • Are physically able to stand for long periods of time with some lifting involved. Working in resale is a physically demanding job.
  • Are motivated to acquire in-depth brand knowledge.

Competitive wages based on experience.

We look forward to hearing from you!