Frequently Asked Questions

We accept a wide range of contemporary and high-end brands for consignment, from popular labels like Lululemon and Aritzia to luxury brands such as Chanel, Hermes, and more. Turnabout is very brand driven. Check out our brand list here for more information.  

Items should be brought to us cleaned and in good condition, with no stains, rips, pilling, missing buttons, etc. For first-time consignors, bring 1-2 medium bags for assessment.

Note: Our Commercial Drive and Fraser Street locations do not offer sell / consign / trade.

For your first visit, we recommend bringing a maximum of two small shopping bags containing your best curated selection. We are very selective and look for styles and brands that sell well in our store.

Yes, you could bring one coveted designer item or up to 15 or more pieces. Buyouts must total a minimum of $100 in value to you. We also offer consignment if we anticipate you'll earn at least $500 in a season.

For more information, please reach out to the Turnabout Buyer at your nearest location. We're here to answer your questions and ensure a wonderful selling experience.

Contact Us.

No, our Turnabout stores operate on a walk-in basis, first come, first served, Tuesday through Saturday from 11 AM to 5 PM. For 50 items or more, or for designer pricing inquiries, please contact us.

Note: Our Commercial Drive and Fraser Street locations do not offer sell / consign / trade services.

Yes, all Turnabout locations accept the same coveted brands, labels, and styles. However, we recognize that each store may sell a different variety of items. Our buyers can accept items for all stores, and we're happy to move merchandise to the location that will perform best for you.

Note: Our Commercial Drive and Fraser Street locations do not offer sell / consign / trade.

No. All our stores accept the same items. We can only evaluate your items once at one location. Our shops are very busy, and we aim to assist as many customers as possible. 

Yes! Learn more here.

Our resale pricing is based on current market trends, considering:

• Comparable market value
• Style
• Condition
• Exclusivity

Coveted brands like Hermès, Chanel, Cartier, and Gucci tend to hold their resale value better than others. Items in pristine condition also maintain a higher resale value compared to those showing wear. Sought-after, rare, or discontinued items may command higher prices.

Turnabout is passionate about authenticity. Read more here.

We don't accept fast fashion brands such as:

• Joe Fresh
• Garage
• H&M
• Dynamite
• Gap
• Shein

For a complete list of accepted brands, visit our brand list page.

We also do not accept furniture.

Only Chanel and similar brands. For more information on specific brands or items, please contact a Turnabout buyer. Contact us.

We accept seasonal items as follows:

• Spring/Summer: January to July
• Fall/Winter: August to December

Our buyout offers are based on a sliding scale that considers:

• Price point
• Brand
• Desirability of the item

Yes, all items are subject to sales and markdowns as needed.

Items priced under $100 that remain unsold by the end of the season are subject to automatic donation.

For consignment sales, please refer to our consignment contract.

For buyouts, payment methods depend on the amount:

• Cash
• Store credit
• Cheque
• E-transfer

Payments are made every three months for accounts with a balance over $50.00. If your balance is $500.00 or more, you can request a cheque at any time with a week's notice. Cheques can be collected at the Turnabout location where you consigned, or you can use your balance for in-store purchases.

Consignment accounts must accumulate $300.00 or more per quarterly payout period.

The minimum value for outright buys is $100.00.

Yes, any money owed to you from consignment sales can be used for shopping at any of our store locations.

Yes, consignors are required to sign a contract before we can process their items. This contract outlines the terms and conditions of our consignment agreement. See the consignment contract here.

For outright buys, consignors need to provide identification along with our acceptance form as part of the transaction process.

We contribute to the community through Turnabout Community, our fundraising shop. Proceeds support local organizations like Dress for Success, Cause We Care, Big Sisters Sources, and others.

Access your consignor account through our online Consignor Login. Your initial login credentials are your email address. Upon first login, you’ll be prompted to create a new, secure password for ongoing access.

Through your consignor account, you can easily track the status of your consigned items, view your sales, and monitor your account balance. This platform provides real-time updates and detailed information about your consignment activities.

Your consignor account is updated in real-time, ensuring that you always have the most current information regarding your consigned items and sales.

Please enquire about house calls here.