- WHO WE ARE -

The creation of Turnabout began many decades ago and is a story of youthful naivety combined with a love of shopping, and the strong desire to change the status quo.

As a young woman of 23 years old, I was no different from the 20-something’s of today. I was out in the world trying to figure out life and learning how to make it on my own. I had a great job as a receptionist and a circle of girlfriends who couldn’t wait for the weekend. We loved to get dressed up and go out and let off some steam.

When looking through the newspaper one day, I saw an advertisement in the newspaper for a ‘consignment shop’ in West Vancouver, and immediately my mind went crazy. The idea of buying and then selling my clothing was exciting! It was with great determination that I decided that I was going to open my own consignment store with the concept that resale should be as fresh and upscale as the best retail shops in town. South Granville was our first destination.

From the beginning, the fun concept of ‘turning about’ your wardrobe was an instant success. Our fresh approach and enthusiasm drew customers and captured media attention from national and local television, radio, and print. Turnabout fast became the leader in quality resale with amazing clients consigning beautiful clothing and accessories, and the best in high-end labels. New retail shops began consigning ends of season stock, and today we have businesses that ship from all over Canada their clearance stock.

I have enjoyed the challenges and joys of building a personal life with a husband, three wonderful sons and furry kids that round our a vibrant home life and Turnabout is a family with 70 team members in six spacious stores throughout the Lower Mainland, I am still fascinated with the diversity, talent, and accomplishments of our consignors. It is a privilege to serve our clients, and I take great pride in the honest service we provide. It is crucial for Turnabout customers to trust our expertise, authenticity, pricing, and for consignors to have confidence in our accounting. Turnabout is thriving and growing because we do the job right.

Here’s to following your dreams, no matter where it may take you!

Joy Lapka Mauro, Founder & Owner

The creation of Turnabout began many decades ago and is a story of youthful naivety combined with a love of shopping, and the strong desire to change the status quo.

As a young woman of 23 years old, I was no different from the 20-something’s of today. I was out in the world trying to figure out life and learning how to make it on my own. I had a great job as a receptionist and a circle of girlfriends who couldn’t wait for the weekend. We loved to get dressed up and go out and let off some steam.

When looking through the newspaper one day, I saw an advertisement in the newspaper for a ‘consignment shop’ in West Vancouver, and immediately my mind went crazy. The idea of buying and then selling my clothing was exciting! It was with great determination that I decided that I was going to open my own consignment store with the concept that resale should be as fresh and upscale as the best retail shops in town. South Granville was our first destination.

From the beginning, the fun concept of ‘turning about’ your wardrobe was an instant success. Our fresh approach and enthusiasm drew customers and captured media attention from national and local television, radio, and print. Turnabout fast became the leader in quality resale with amazing clients consigning beautiful clothing and accessories, and the best in high-end labels. New retail shops began consigning ends of season stock, and today we have businesses that ship from all over Canada their clearance stock.

I have enjoyed the challenges and joys of building a personal life with a husband, three wonderful sons and furry kids that round our a vibrant home life and Turnabout is a family with 70 team members in six spacious stores throughout the Lower Mainland, I am still fascinated with the diversity, talent, and accomplishments of our consignors. It is a privilege to serve our clients, and I take great pride in the honest service we provide. It is crucial for Turnabout customers to trust our expertise, authenticity, pricing, and for consignors to have confidence in our accounting. Turnabout is thriving and growing because we do the job right.

Here’s to following your dreams, no matter where it may take you!

Joy Lapka Mauro, Founder & Owner

-MEET OUR TEAM-

David Raposo

MERCHANDISING & DISPLAYS     granvillehome@turnabout.com

 

You can find me regularly at Turnabout Home where I get to indulge my passion for interior design and home decor.

Deryn Heavers

STORE MANAGER - WEST 4TH   deryn@turnabout.com

 

I am so passionate about the things we have found and LOVE! I want to share them with you at prices you can afford!

Lili Sablay

DIRECTOR OF SALES - GRANVILLE   lil@turnabout.com

 

As the go-to resource in Vancouver’s Luxury Resale scene, I bring a positive attitude with a trademark laugh to my work every day, inspiring others with the joy of luxury resale.

Jill Fullan

STORE MANAGER - GRANVILLE   jill@turnabout.com

 

I love being a part of such a vibrant, innovative organization with forward-thinking colleagues and always doing the absolute best I can to ensure our clients have nothing short of an exceptional experience.

Jarin Hutchison

STORE MANAGER - MAIN STREET   jarin@turnabout.com

 

I have always had a passion for fashion, starting as a young girl and continuing today. Born and raised in Vancouver, I know the city and enjoy all it has to offer!

Mark Crittenden

STORE MANAGER - GRANVILLE HOME       mark@turnabout.com

 

I have had a career spanning 30 years in the fashion and home furnishing industry enjoying the opportunity to provide clients with luxury experiences.

Ashley Greef

RESALE MANAGER   ashley@turnabout.com

 

Since I was a child, fashion has been my obsession. My career path has been the perfect compliment to my position as Resale Manager; it has allowed me to bring an elevated experience to our lovely Turnabout clients every day.

Olivera Nikitovic

STORE MANAGER - WEST BROADWAY   olivera@turnabout.com

 

The last 5 years I have had the pleasure of working for Turnabout as a store manager, buyer, and assistant general manager.

I’ve enjoyed working in a fast paced environment and always being positive and happy to assist my customers and consignors.

Aaron Mauro

CHIEF TECHNOLOGY OFFICER   aaron@turnabout.com

 

I love the challenge of making Turnabout an internationally known destination.

Julie St Andrassy

GENERAL MANAGER   julie@turnabout.com

 

Turnabout is by far the most interesting and rewarding business I have been involved with. Customers are wonderful, and working with and mentoring such a caring successful talented team is rewarding. It is a pleasure to work alongside Joy Mauro and be part of a growing local Vancouver company.

Sherie Isbister

BUSINESS MANAGER   accounting@turnabout.ca

 

I have been with Turnabout for 18 years and am responsible for the accounting and financial functions of the company. I have a degree in Accounting from BCIT and a Diploma in Recreation from BCIT. I love the outdoors, travel, my family and our family dog Budweiser.

Erin Mathews

ECOMMERCE & SOCIAL MEDIA MANAGER   erin@turnabout.com

 

I've loved connecting with Turnabout’s incredible community both online and in-store while working alongside a team of creative individuals with a shared passion for sustainable retail.