The most important part of the Turnabout consignment process is authenticating. Ensuring that every item available at Turnabout is authentic is the cornerstone of our commitment to our clients. Our well-trained staff and professional buyers work to ensure that every single item that is consigned or bought is not only 100% authentic but also in excellent condition.
Every luxury brand has its own set of points to ensure authentication and this list is ever-evolving. Our experts are continuously updating their skills and inspect every item for brand markings, holograms, date codes, hardware engravings, serial tags, and the level of precision and artisanal expertise associated with each brand.
At Turnabout, we view counterfeiting very seriously and require that all designer handbags, jewelry, and accessories arrive at our stores with a) proof of authenticity or b) proof of payment at time of consignment, and sometimes both. When necessary we use a third-party service for authentication that will provide a written appraisal for a fee. Authentication allows Turnabout to obtain the best possible price for your consigned items.
For clients who use a shipping service to send items to Turnabout, if there is any suspicion that the item(s) are counterfeit, we will contact the consignor to request a) proof of authenticity or b) proof of payment. For items determined to be counterfeit the consignor a) may request that the item(s) be returned to them at their expense or b) authorize Turnabout to dispose of item(s) in a timely manner.