Ensuring that every item available at Turnabout is 100% authentic is the cornerstone of our commitment to our clients. We view counterfeiting very seriously and we request that all designer handbags, jewelry, and accessories arrive at our stores with a) proof of authenticity or b) proof of payment/ownership at time of consignment. Our Buyers are continuously updating their skills and inspect every item for brand markings, holograms, date codes, hardware engravings, serial tags. We also use the services of Authenticate First and/or Entrupy so that we are able to provide a certificate of authenticity.
For clients who use a shipping service to send items to Turnabout, if there is any suspicion that the item(s) are counterfeit, we will contact the consignor to request a) proof of authenticity or b) proof of payment. For items determined to be counterfeit the consignor a) may request that the item(s) be returned to them at their expense or b) authorize Turnabout to dispose of item(s) in a timely manner.