The Resale Buyer is key to shaping Turnabout’s inventory, curating selections that reflect market trends and meet customer demand. Success in this role requires a sharp eye for fashion, confident decision-making, and the ability to balance brand integrity with business objectives—while also actively and energetically encouraging both new and long-time clients to bring in items for sale.

This position requires excellent customer service abilities. As the Resale Buyer, you will need strong communication skills to listen to clients’ needs and expectations while clearly explaining our services. The role requires fast and efficient evaluation of items brought in, the ability to make confident selections, and the tact to kindly return items we cannot accept—all while building positive, long-term client relationships.

Turnabout’s Core Values:

• Our people come first
• We foster open and honest communication
• Work should be fun and fulfilling
• Our passion for quality product is driven by our respect for the planet
• We believe in innovation by constantly striving to improve

Key Responsibilities:

• Source, evaluate, authenticate and price resale items based on market trends and customer preferences.
• Build strong relationships with sellers and ensure a seamless customer service.
• Oversee inventory processing, ensuring accuracy in product selection and pricing.
• Collaborate with store managers to align inventory with customer demand and sales objectives.
• Monitor industry trends and apply insights to improve buying decisions and accurate pricing.
• Assist in markdown strategies and inventory optimization.
• Drive business growth through proactive sourcing and creative customer engagement.

Preferred Skills & Experience:

• Strong knowledge of fashion brands, particularly in luxury and designer resale.
• Ability to analyze sales data and market trends to inform buying decisions.
• Exceptional negotiation and relationship-building skills.
• High attention to detail with strong organizational and multitasking abilities in a fast-paced environment.
• A strong sense of style and brand identity.
• Proficiency in computer applications.
• Prior experience in buying, merchandising, management or a related field is a plus.
• Mandarin not required but an asset

About Turnabout:

Turnabout is a Family owned and operated business since 1978, we are the industry leader in quality resale. With eight locations across Vancouver, South Surrey, and Victoria, we provide a thoughtful curated shopping experience that celebrates style, quality, and sustainability. Join our team and be part of a forward-thinking company that values both people and the planet.

Excited to bring your expertise to Turnabout? Apply today!

Job Type: Full-time

Pay: $60,000 - $90,000 per year, with the potential to increase as experience and performance grow.

Benefits:
Extended health care
RRSP match

To apply, please complete our APPLICATION FORM.

IF YOU LOVE WORKING WITH PEOPLE & FASHION, WE ARE THE PLACE FOR YOU!

• Working in resale means that every day is different. We receive amazing mens & women’s clothing & accessories from people from all walks of life.
• It’s always busy, there is always lots to do, and, tons of great clients and shoppers to meet.
• You may also have the opportunity to work at the store's photo booth taking pictures for online plus do social posts
• Growth opportunities to become a floor lead/keyholder, train to be a buyer/manager.
• Be part of something important - we keep fashion out of landfills and work hard to make our community financial returns when they clear out their closets.

What we offer:

• Competitive wages depending of experience
• On demand pay
• RRSP matching Program (Full Time Employees)
• Extended Benefits (Full Time Employees)
• Ongoing fashion education
• Ongoing professional development
• Work with teams that enjoy and support each other
• 50% Consignment split

If you:

• Have a warm, friendly demeanor and you enjoy relationship-building… and sales!
• Natural talent for styling and a love for luxury brands
• Understand the importance of customer satisfaction
• Are flexible, reliable, and are able to work within retail store hours (including at least one weekend day)
• Perficient Computer knowledge (preferably POS systems)
• Able to multitask
• Strive to build lasting customer relationships
• Are physically able to stand for long periods of time with some lifting involved

What you’ll do:

• Drives sales through the engagement of customers, suggestive selling, and sharing product knowledge
• Process POS (point of sale) purchases
• Handle returns of merchandise
• Assists with inventory, including receiving and stocking merchandise.
• Keep clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
• “Go the extra mile” to drive sales
• Committed to loss prevention through exceptional service
• Remain knowledgeable on products offered and discuss available options

Qualifications:

• Experience in the fashion industry
• Strong understanding of sales principles and customer service practices
• Previous experience: customer service, retail, fashion, communication
• Hands-on experience with POS transactions
• Solid communication and interpersonal skills
• A friendly and energetic personality
• Availability to work flexible shifts

Who we are:

Turnabout is a Family owned and operated business since 1978, we are the industry leader in quality resale. With eight locations across Vancouver, South Surrey, and Victoria, we provide a thoughtful curated shopping experience that celebrates style, quality, and sustainability. Join our team and be part of a forward-thinking company that values both people and the planet.

Excited to bring your expertise to Turnabout? Apply today!

Job Types: Full-time, Part-time, Permanent

Pay: $18.00-$23.00 per hour

Shift:

• 8 hour shift

Work days:

• Weekends as needed

Experience:

• sales: 1 year (required)
• Customer service: 1 year (required)

Work Location: In person

To apply, please complete our APPLICATION FORM.

Are you passionate about people and fashion? Then you’ll fit right in with us!

Every day in resale brings something new and exciting. We receive a wide variety of men's and women's clothing and accessories from a diverse range of individuals, creating a dynamic and fast-paced environment where there’s always something to do. You’ll meet incredible clients and shoppers who make every interaction unique.

But that’s not all—you could also get creative in our in-store photo booth, capturing looks for our online store, or engage with our community by handling social media posts.

Looking to grow your career? We offer opportunities to advance into roles like Store Manager or Buyer, where you can take on more responsibility and develop your skills.

Join us and be part of a meaningful mission: keeping fashion out of landfills while helping our community earn financial rewards by clearing out their closets. If you’re ready for a job that makes a difference and lets you shine, we’re the place for you!

What we offer:

• Competitive wages depending on experience
• Ongoing professional development
• On demand pay
• Extended Benefits Package (full-time employees)
• RRSP Matching Program (full-time employees)
• Ongoing fashion education
• Work with teams that enjoy and support each other

If you:

• Have a warm, friendly demeanor and you enjoy relationship-building… and sales!
• Knowledgeable and passionate about luxury fashion, brands and trends
• Understand the importance of customer satisfaction
• Capable of developing relationships with customers and colleagues
• Flexible, reliable, and are able to work within retail store hours (including at least one weekend day)
• Strong attention to detail, commitment, and communication skills.
• A keen eye for beauty and style.
• Confidence and the ability to make decisions under pressure.
• Perficient Computer knowledge (preferably POS systems)

What you’ll do:

• Drives sales through the engagement of customers, suggestive selling, and sharing product knowledge
• Remember loyal customers’ names, sizes and preferences and maintain friendly relationships
• Team up with Manager to maintain outstanding store condition and ensure high levels of customers satisfaction through excellent service
• “Go the extra mile” to drive sales
• Assists with inventory, including receiving and stocking merchandise.
• Committed to loss prevention through exceptional service

Qualifications:

• Experience in the fashion industry
• Strong understanding of sales principles and customer service practices
• Previous experience: customer service, retail, fashion, communication
• Hands-on experience with POS transactions
• Solid communication and interpersonal skills
• A friendly and energetic personality
• Availability to work flexible shifts

Who we are:

Turnabout is a Family owned and operated business since 1978, we are the industry leader in quality resale. With eight locations across Vancouver, South Surrey, and Victoria, we provide a thoughtful curated shopping experience that celebrates style, quality, and sustainability. Join our team and be part of a forward-thinking company that values both people and the planet.

Excited to bring your expertise to Turnabout? Apply today!

Job Types: Full-time, Part-time

Pay: $20.00-$25.00 per hour

Shift:

• 8 hour shift
• Day shift

Work days:

• Every Weekend

Experience:

• customer service: 2 years (required)
• sales: 2 years (required)

Work Location: In person

To apply, please complete our APPLICATION FORM.