Are you passionate about people and fashion? Then you’ll fit right in with us!

Every day in resale brings something new and exciting. We receive a wide variety of men's and women's clothing and accessories from a diverse range of individuals, creating a dynamic and fast-paced environment where there’s always something to do. You’ll meet incredible clients and shoppers who make every interaction unique.

But that’s not all—you could also get creative in our in-store photo booth, capturing looks for our online store, or engage with our community by handling social media posts.

Looking to grow your career? We offer opportunities to advance into roles like Store Manager or Buyer, where you can take on more responsibility and develop your skills.

Join us and be part of a meaningful mission: keeping fashion out of landfills while helping our community earn financial rewards by clearing out their closets. If you’re ready for a job that makes a difference and lets you shine, we’re the place for you!

What we offer:

• Competitive wages depending on experience
• Ongoing professional development
• On demand pay
• Extended Benefits Package (full-time employees)
• RRSP Matching Program (full-time employees)
• Ongoing fashion education
• Work with teams that enjoy and support each other

If you:

• Have a warm, friendly demeanor and you enjoy relationship-building… and sales!
• Knowledgeable and passionate about luxury fashion, brands and trends
• Understand the importance of customer satisfaction
• Capable of developing relationships with customers and colleagues
• Flexible, reliable, and are able to work within retail store hours (including at least one weekend day)
• Strong attention to detail, commitment, and communication skills.
• A keen eye for beauty and style.
• Confidence and the ability to make decisions under pressure.
• Perficient Computer knowledge (preferably POS systems)

What you’ll do:

• Drives sales through the engagement of customers, suggestive selling, and sharing product knowledge
• Remember loyal customers’ names, sizes and preferences and maintain friendly relationships
• Team up with Manager to maintain outstanding store condition and ensure high levels of customers satisfaction through excellent service
• “Go the extra mile” to drive sales
• Assists with inventory, including receiving and stocking merchandise.
• Committed to loss prevention through exceptional service

Qualifications:

• Experience in the fashion industry
• Strong understanding of sales principles and customer service practices
• Previous experience: customer service, retail, fashion, communication
• Hands-on experience with POS transactions
• Solid communication and interpersonal skills
• A friendly and energetic personality
• Availability to work flexible shifts

Who we are:

Turnabout began in 1978 and is an Industry Leader in the Resale of Contemporary and Designer Clothing & Accessories for Women and Men with eight brick & mortar stores that stretch from Vancouver to South Surrey and Oak Bay in Victoria. The diversity, talent, and accomplishments of our consignors & shoppers offer a great opportunity to work with amazing clients that buy and sell quality clothing & accessories brought to us from all over the world. You will learn all the facets of retail and our industry, AND be part of a sustainable business that supports the community.

Job Type: Full-time

Pay: $17.00-$23.00 per hour

Shift:

• 8 hour shift
• Day shift

Work days:

• Every Weekend
• Weekends as needed

Experience:

• sales: 1 year (preferred)
• customer service: 2 years (required)

Work Location: In person

To apply, please complete our APPLICATION FORM.

Are you looking for a career change?

Turnabout is seeking a dedicated and passionate fashion lover for the position of Resale Buyer. This is an opportunity to work with designer labels from Lululemon, Aritzia to Chanel in the sustainable retail world of consignment. If you have a style and flair for fashion, an energetic personality, love working and building relationships with clients you want to be part of our fun and dynamic team.

Turnabout is the place for you!

What we offer:

• Competitive wages depending of experience
• On demand pay
• RRSP matching Program
• Extended Benefits
• Ongoing fashion education
• Ongoing professional development
• Work with teams that enjoy and support each other
• 50% Consignment split
  
  

If you:

• Have a passion for fashion/brands/trends
• Would enjoy learning about brands and continually educate yourself on upcoming fashion trends
• Have good typing and computer skills
• Have experience with serving and building relationships with clients of all ages
• Are detail oriented
• Have exceptional negotiation skills with the confidence to be warm and friendly
• Can multitask and work in a fast paced environment
• Able to stand for long periods and are capable of lifting 10 kg
  
  

What you’ll do:

• Spending time on the sales floor learning labels,what our customers are buying and pricing
• Learn our Inventory Software Data Entry and the fine art of accepting merchandise
• Build relationships with our sellers
• Learn the responsibilities for the day-to-day overseeing and coordination of our inventory and consignment buying.
• Consistently learn and share product knowledge with sales associates
• Consistently promote Turnabout and our services to ensure we have the best stock possible
• Welcoming consignors, answering questions and addressing their expectations
• Pre-sorting, typing and processing drop offs
• Assist the Resale Buyer with markdowns as necessary
• Manage many tasks at once with speed and accuracy
  
  

Qualifications:

• Excellent Customer Service & People Skills
• Designer Labels, fashion trends and pricing knowledge
• Leadership and organizational abilities
• Strong operational skills
• Interpersonal and communication skills
• Problem-solving attitude
• Flexibility to work in shifts
• Post secondary education in business and/ or fashion is encouraged
• Knowledge of consignment industry a definite asset
  
  

Who we are:

Turnabout began in 1978 and is an Industry Leader in the Resale of Contemporary and Designer Clothing & Accessories for Women and Men with eight brick & mortar stores that stretch from Vancouver to South Surrey and Oak Bay in Victoria. The diversity, talent, and accomplishments of our consignors & shoppers offer a great opportunity to work with amazing clients that buy and sell quality clothing & accessories brought to us from all over the world. You will learn all the facets of retail and our industry, AND be part of a sustainable business that supports the community.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Extended health care
• RRSP match

Schedule:

• 8 hour shift

Experience:

• Customer service: 2 years (preferred)
• Retail sales: 2 years (preferred)

Work Location: In person

To apply, please complete our APPLICATION FORM.