All shipping is via Canada Post. All orders over $200.00 CAD receive free shipping.
All standard shipments please allow 5-7 days for handling and between 7-10 business days for your order to arrive. Please note: Canada Post is experiences delays due to high demand.
All orders are shipped Monday through Friday. All orders received on Saturdays, Sundays or Stat Holidays will be processed on next business day. This could result in an additional 2 to 3 days for fulfillment.
If more than 15 days have passed since your order was processed, please email us at firstname.lastname@example.org to request a review on the status of your order.
Orders to the US are shipped via Canada Post. High value orders are shipped via FedEx.
US orders are subject to the receiving country's import fees, duty, taxes and/or brokerage fees. Funds are due upon receipt in accordance with your local import and postal regulations. Turnabout is not accountable if you incur customs fees.
We do not refund for lost packages but we will do our best to try and track it down for you.
We are not responsible for any duty/import/taxes/customs/etc charges you may incur.
RETURNS & EXCHANGES:
All Turnabout sales are FINAL SALE. At this time we not accepting returns; either in store or online. Please double check the items condition both in the product description and photos prior to purchase.
Turnabout may accept returns or exchanges in rare instances where an item is mislabelled or damaged. Please email email@example.com with a return or exchange request and an associate will review your request and respond as soon as they can.
Turnabout approved returns and exchanges:
Local customers may choose to bring their item(s) back to any Turnabout location, please bring to a Turnabout nearest you within 5 days of item receipt for a full refund or exchange.
Customers that require a shipped return please email firstname.lastname@example.org and we will assist you with the return process.
For more questions regarding an online item please call 1 (604) 734-5313 ext 41.
To ensure swift cancellation of your order, please contact Turnabout (email@example.com) within 12 business hours following payment. Note: Once the shipping process has started, we are unable to cancel the order.